1.1 How to open an account with Versa ?
1.1.1 Download Versa application on your mobile phone and open the application
1.1.2 Accept Terms of Service
1.1.3 Provide consents
1.1.4 Verify mobile phone no or email address
1.1.5 Fill the OTP
1.1.6 Create pin for 6 digits
1.1.7 Set up for biometric (Optional)
1.1.8 Create an account and complete KYC process
1.1.9Fill in bank account information
If you have any questions or any inquiries please contact our Customer support at 02-096-3235, email us at [email protected], chat with us at https://tbox.net/ or https://www.facebook.com/TBOXportal/
1.2 How to reset forgotten password ?
If you’ve forgotten the password, you are able to reset your password as follows,
1.2.1 Open Versa application
1.2.2 Click login/register on the first page
1.2.3 Click forget the password
1.2.4 Specify email or mobile phone no
1.2.5 Fill the OTP Create the new pin for 6 digits
1.2.6 Confirm password
1.2.7 Re-login
Since you complete above process, you are able to access your Versa account with a new password
1.3 How can you change your email or mobile phone number ?
In case you would like to change email or phone number that registered with us, please contact customer support at 02-096-3235 or email : [email protected]
We will ask you to verify your identity to ensure the security of your account.
1.4 Temporary suspension of account (Deactivate account)
If you encounter any unusual activities in your account or if you wish to suspend your account for any reason, you can request to temporarily suspend your account by contacting our Customer Support at 02-096-3235 or [email protected]
1.5 Account deactivation or account deletion
If you wish to close or delete your account, please contact our Customer Support at 02-096-3235 or [email protected]
Customer support: 02-096-3235
Email us: [email protected]
Chat with us: https://tbox.net/
Send message to us: https://www.facebook.com/TBOXportal/
Before starting trading of digital tokens. You will need to verify your identity and complete investment knowledge test and Suitability test as follows:
2.1 Verify your identity
Take a picture of your ID card/passport and take a selfie with the document. Please make sure you have sufficient lighting and not wearing glasses, a hat and must be the face should be clearly captured.
2.2 Fill in your personal data
You need to fill in your personal information.
After you complete all the steps. Your documents and information will be reviewed for approval to open an account. Once all documents and information have been verified according to all procedures, you will receive an email confirmation and you can start trading digital tokens.
It will take approximately 1 – 3 business days to review and approve your account.
2.3. Investment Knowledge test and Suitability test
You will be required to take an Investment Knowledge test and
Suitability test before starting trading of digital tokens
2.4 For Thai Citizen individual
What document do you need to open an account?
Thai citizen individual
Thai national ID card with minimum 3 months validity
Foreign individual
Juristic and institutional clients
Please contact our Customer Support at 02-096-3235 or [email protected]
2.5 For foreigner customer individual
Example of documents to be used for customer identification in case of using a passport which electronic data cannot be retrieved.
Type of documents or evidence for examination for non-Thai individuals in case information from their passport could not be verified, classified by purposes of travelling and can be summarized below.
Purpose | Identification document | Additional reliable document |
|---|---|---|
| (1) Passport or travel document for alien (T.D.) or Certificate of Identity or Temporary Passport and (2) Yellow House Registration (Tor Ror. 13.) that has a 13 digit national registration number or (3) Work permit issued by Thai government agency (see QR Code) or (4) Non-immigrant visa or Smart Visa or (5) Identification document issued by Thai government or respective jurisdiction | (1) Customer verification document via SWIFT Authenticate or Notary public |
| (1) Passport or travel document for alien (T.D.) or Certificate of Identity or Temporary Passport and (2) Yellow House Registration (Tor Ror. 13.) that has a 13 digit national registration number or (3) Non-immigrant visa or Non-immigrant visa B or (4) Identification document issued by Thai government or respective jurisdiction | (1) Proof of residency in Thailand or (2) Customer verification document via SWIFT Authenticate or Notary public |
| (1) Passport or travel document for alien (T.D.) or Certificate of Identity or Temporary Passport and (2) Yellow House Registration (Tor Ror. 13.) that has a 13-digit national registration number or (3) Non-immigrant visa or Non-immigrant visa ED or (4) Identification document issued by Thai government or respective jurisdiction | (1) Certificate issued by the school or educational institution or (2) Customer verification document via SWIFT Authenticate or Notary public |
| (1) Passport or travel document for alien (T.D.) or Certificate of Identity or Temporary Passport and (2) Residence permit of at least 3 months or (3) Non-immigrant visa or Non-immigrant visa O (MT-90) or O (MD) or B (4) Identification document issued by Thai government or respective jurisdiction | (1) Certificate from the medical institution that the treatment was or will be performed or (2) Customer verification document via SWIFT Authenticate or Notary public |
| (1) Passport and (2) Non-immigrant visa or (3) Identification document issued by Thai government or respective jurisdiction | Customer verification document via SWIFT Authenticate or Notary public |
| (1) Passport or travel document for alien (T.D.) or Certificate of Identity or Temporary Passport and (2) Non-immigrant visa or (3) Identification document issued by Thai government or respective jurisdiction | Customer verification document via SWIFT Authenticate or Notary public |
| (1) Passport or travel document for alien (T.D.) or Certificate of Identity or Temporary Passport and (2) Diplomatic visa or official visa or (3) Non-immigrant visa or (4) Identification document issued by Thai government or respective jurisdiction | Certificate for diplomatic official, embassy staff, official of an agency of respective jurisdiction, United Nations staff, from respective agency or official of international organization |
| (1) Passport or travel document for alien (T.D.) or Certificate of Identity or Temporary Passport and (2) Non-Immigrant Visa O-X or O-A or retirement visa or (3) Long stay visa must be used in conjunction with certificate issued by the Embassy or (4) Identification document issued by Thai government or respective jurisdiction | (1) Document proving residency in Thailand or (2) Customer verification document via SWIFT Authenticate or Notary public or (3) certificate issued by the Embassy |
9. Holder of Thailand Elite or Thailand Privilege card | (1) Passport or travel document for alien (T.D.) or Certificate of Identity or Temporary Passport and (2) Non-immigrant visa or (3) Non-Immigrant Visa SE or PE or (4) Document proving residency in Thailand such as certificate of residency issued by the Embassy or Immigration Bureau or (5) Identification document issued by Thai government or respective jurisdiction | (1) Thailand Elite Card or certificate of Thailand Elite membership or (2) Customer verification document via SWIFT Authenticate or Notary public |
10. Foreign priest studying Buddhism or Buddhism activities | (1) Passport or travel document for alien (T.D.) or Certificate of Identity or Temporary Passport and (2) Non-immigrant visa or (3) Non-Immigrant Visa ED or (4) Identification document issued by Thai government or respective jurisdiction | (1) Acceptance letter from the Office of Buddhism or Office of the Prime Minister or Mahachulalongkorn-rajavidyalai University or provincial office of the Office of Buddhism or (2) Customer verification document via SWIFT Authenticate or Notary public |
| (1) Passport or travel document for alien (T.D.) or Certificate of Identity or Temporary Passport and (2) Non-immigrant visa or (3) Non-Immigrant Visa R or (4) Identification document issued by Thai government or respective jurisdiction | (1) Certificate issued by the Department of Religious Affairs and (2) Certificate issued by organization for Christianity, Islam, or the respective religious organization of the priest or (3) Customer verification document via SWIFT Authenticate or Notary public |
12. Thai permanent residence such as a foreigner in house registration (Tor Ror 13.) or minority group and awaiting for nationality proof | (1) Identification document issued by the Department of Provincial Administration, Ministry of Interior such as Non-Thai Nationality ID card (13-digit ID number beginning with 6 or 7 or 8, as the case may be) or ID card for unregistered person (13-digit ID number beginning with 0) or alien card and (2) Certificate of data of unregistered person (Tor Ror 38 Khor) or Certificate of House Registration data Tor Ror 13/1 or Tor Ror 14/1 as the case may be or (3) House Registration (Tor Ror 13 or Tor Ror 14) (4) Identification document issued by Thai government * Such document must have photo and 13-digit identification number issued by Department of Provincial Administration. | |
13. Foreign worker who are authorized for temporary residency from Myanmar, Laos and Cambodia | (1) Passport or travel document for alien (T.D.) or Certificate of Identity or Temporary Passport or Non-Thai Nationality ID card (13-digit ID number beginning with 00) and (2) Certificate of data of an alien specially permitted to reside in the Kingdom (Tor Ror 38/1) or (3) Identification document issued by Thai government or respective jurisdiction | (1) Certificate issued by employer specifying information and details of employer and employee (full name, date of birth, ID number, country of nationality and current address) work address and contact information together with the card (2) Work permit issued by the Department of Employment, Ministry of Labour |
Customer support: 02-096-3235
Email us: [email protected]
Chat with us: https://tbox.net/
Send message to us: https://www.facebook.com/TBOXportal/
3.1 Transaction fees table
Transaction | Fees |
Baht deposit | None |
Baht withdrawal | Baht 20 per transaction |
Buy-Sell Token | 0.25% per trading value |
Fees are calculated in Thai baht.
3.2 How to buy token digital ?
3.2.1 You are required to complete Investment knowledge test
and suitability test before buying token digital
3.3.2 Deposit money to your account
3.3.3 After your deposit is approved you can proceed
3.3.4 Choose your digital token (at least 1 token) and enter your
desired purchase price.
3.3.4 Choose “Confirm”
3.3 How do I check my transaction history ?
You can always view your transaction history and transaction status as follows,
Customer support: 02-096-3235
Email us: [email protected]
Chat with us: https://tbox.net/
Send message to us: https://www.facebook.com/TBOXportal/
4.1 How to deposit money into your account with QR Code?
4.1.1 Log in to your Versa account
4.1.2 Go to “Account”, choose “Manage Cash”
4.1.3 Choose “Deposit”
4.1.4 Choose “QR Code”
4.1.5 Enter the amount you wish to deposit and Choose “Confirm”
4.1.6 The system will generate a QR Code specifically
for the amount you wish to deposit.
4.1.7 Choose “Save QR Code”
4.1.8 Go to your mobile bank application to make transfers
from the bank account that has been registered with us only.
It takes about 1-3 business days to review and approve your deposit. You can check the deposit transaction status on the application.
Deposits can be made via QR Code and transfer via Mobile Banking.
4.2 How to make a deposit by bank transfer ?
4.2.1 Log in to your Versa account.
4.2.2 Go to “Account”, choose “Manage Cash”
4.2.3 Chooset “Bank Transfer”
4.2.4 Enter the amount you want to deposit and press
“Confirm Deposit”
4.2.5 A confirmation preview page will appear. Please review
the deposit details and press ‘Confirm’ to create a
deposit request.
4.2.6 Go to your bank application to make a transfer from the
bank account that has been registered with us only.
4.2.7 Open your Versa application, choose “Upload Slip”
to attach proof of transfer.
4.3 In case you set up 2FA
4.3.1 Log in to your Versa account.
4.3.2 Go to “Account”, choose “Manage Money”
4.3.3 choose “Bank Transfer”
4.3.4 Enter the amount you want to deposit and press
“Confirm Deposit”
4.3.5 A confirmation preview page will appear.
Please review the deposit details, enter the 6-digit
Google Authentication code and choose “Confirm Deposit”
to create a deposit request.
4.3.6 Go to your bank application to make a transfer from
the bank account that has been registered with us only.
4.3.7 Open your Versa application, choose “Upload Slip”
to attach proof of transfer.
It takes about 1-3 business days to review and approve your deposit. You can check the deposit transaction status on the application.
4.4 How to Withdraw Thai Baht ?
2FA enable
4.4.1 Log in to your account.
4.4.2 Go to “Account”, choose “Manage Cash”
4.4.3 choose “Withdraw”
4.4.4 Enter the amount you wish to withdraw.
The system will display a withdrawal fee
(20 Baht per transaction), and the net withdrawal
amount you will receive.
4.4.5 A confirmation preview page will appear then
choose “Confirm Withdrawal”.
4.4.6 You will receive a 6-digit OTP code, enter the code within
the time limit.
4.4.7 The system will inform you that the withdrawal is pending
for review, then press “Finish”.
2FA Disable
4.4.8 Log in to your account.
4.4.9 Go to “Account”, choose “Manage Money”
4.4.10 Choose “Withdraw”
4.4.11 Enter the amount you wish to withdraw.
The system will display a withdrawal fee
(20 Baht per transaction), and net withdrawal amount
you will receive.
4.4.12 A confirmation preview page will appear then
choose “Confirm Withdrawal”.
4.4.13 choose “Confirm Withdrawal”
4.4.12 The system will inform you that the withdrawal is pending
It takes about 1-3 business days to review and approve the transaction. You can check the withdrawal transaction status on the application page.
4.5 Minimum amount and daily limit for deposits
and withdrawals
We do not have a minimum amount for deposits and withdrawals.
However, we have daily limit for deposits and withdrawals for each type of account as follows:
Customer support: 02-096-3235
Email us: [email protected]
Chat with us: https://tbox.net/
Send message to us: https://www.facebook.com/TBOXportal/
5.1 What is 2FA?
Two-Factor Authentication or 2FA is a 2-step verification for security enhancement with multi-factor authentication for data access where signing in needs more than just a username and password. Instead of immediately gaining access, users will be required to provide another piece of information that only the account owner knows e.g. a special password that will be changed every minute.
Setting up 2FA will add a second level of security to your account which will protect your account in case of a compromised password.
Google Authenticator (or any other application you may use) will display a 6-digit passcode, which is renewed every 30 seconds and cannot be reused.
To enhance the security of your accounts, we recommend that you enable 2FA on application.
5.2 How to migrate 2FA to a new device ?
You can migrate your 2-Factor Authentication data to a new device as follows,
5.2.1 Open the Google Authenticator application on the original device
5.2.2 Select Option (three dots) on the top right corner.
5.2.3 Select Export Accounts
(on some devices it may say Transfer Accounts).
5.2.4 Select Continue.
5.2.5 Scan your face or enter your device’s passcode.
5.2.6. Select the desired account and select Export
5.2.7 The screen will show a QR Code to scan.
5.2.8 Install the Google Authenticator application.
on your new device Open the app and select the plus sign in
the bottom right corner.
5.2.9 Select Scan a QR code.
5.210 Scan the QR Code from the same device.
5.2.11 The account information from the old device will be imported to
the new device.
5.2.12 Select OK to continue.
5.2.13 2FA information will be displayed on the Google Authenticator application
Customer support: 02-096-3235
Email us: [email protected]
Chat with us: https://tbox.net/
Send message to us: https://www.facebook.com/TBOXportal/
6.1 We have internal policies and measures in place to ensure that
your complaints or any troubles will be handled and resolved in a manner
of time.You can report any complaints and problems through the
following channels.
Customer support: 02-096-3235
Email us: [email protected]
Chat with us: https://tbox.net/
Send message to us: https://www.facebook.com/TBOXportal/
To report any complaint or trouble related to Customer Support division, you can email to [email protected]t
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